LEGAL REFERENCE

How We Handle The Data You Share

This page explains what cty999 collects when you create an account, what we do with it, and how long we keep it. We wrote it in plain English...

Account dataTransfer referencesDevice signalsYour requests
cty999 How We Handle The Data You Share

What This Policy Actually Covers

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

REACHING OUR DESK

How To Raise A Privacy Question

Write to our privacy desk and a person replies, not an automated loop. Tell us which account you hold and what you...

Privacy Email Send your question from the address linked to...
Live Chat Open the chat window from any page, including...
Written Request For a copy, correction or closure request, send...
WHO CHECKS THIS

The Practices Behind Our Promises

This policy is written by the team that runs cty999 accounts, not handed to an outside agency. A second reader approves every change before it appears here, and we keep a dated...

Data We Ask For

We collect your name, date of birth, mobile number and email to open an account, then add transfer references only when money moves through JazzCash, Easypaisa, SadaPay or Raast.

Encryption In Transit

Everything you send travels over an encrypted connection, covering sign-in, chat messages and payment confirmations, so an account number is never readable between your device and our servers.

Access On Task Only

Only staff with a live task can open a customer record, and each viewing is logged against their login. Permissions go the same day someone changes role or leaves.

Retention Window

Account details stay with us while your profile is open, and for a set period afterwards where records must be kept. Anything past that window is deleted, not kept on file.

Processors We Use

Transfer handling and identity checks run through named providers bound by contract to use your details only for the task we assign them, never for their own marketing or resale.

Page Revisions

When we add a transfer rail or a new lobby area, we revisit this page and move the version stamp. Material changes reach you by email or an in-account alert, never silently.

Matching Our Sister Documents

You should not have to reconcile two versions of the same promise. Whatever you read on this page carries into our account terms, cookie statement and security pages...

This PolicyThe baseline for everything else. Data collection, retention, your rights and how to reach us all sit here, and other pages point back to this wording rather than repeat it.
Account TermsCovers the rules of holding a profile with us — verification, one account per person, and the reasons access may be paused. Its data clauses follow this wording word for word.
Cookie StatementExplains the small files stored on your device, which ones keep you signed in, and how to clear them from your browser without losing account access at any point.
Security PageSets out password guidance, device checks and what to do if you think someone else has reached your profile. The same access rules, described plainly here.
Payments PageDescribes how JazzCash, Easypaisa, SadaPay and Raast transfers are matched to your account, and which reference numbers we hold afterwards for reconciliation.
Support PageLists chat hours, email routes and the path to follow if a reply takes too long. The same desk handles the privacy requests listed above in the contact block.
Updates LogA dated history of changes across every policy document we publish, so you can check what moved and when without hunting for an older saved copy.

How This Document Is Laid Out

We keep this page plain on purpose. Sections run in the order you would naturally ask questions, headings are short, and each commitment sits beside the...

Summary Strip

Four badges sit under the headline naming the data categories this page covers, so you can tell in seconds whether your question is answered below. No hunting required.

Short Headings

Each block carries a two-word eyebrow and a plain headline, letting you scan straight to the part you need instead of reading every paragraph from the beginning.

Plain-Language Blocks

Commitments appear in everyday English with no legal padding. Where a term carries a technical meaning, we explain it in the same sentence rather than elsewhere.

Retention Table

Instead of a vague promise, a short table shows how long each record type is held and what triggers deletion once that period closes. Columns stay narrow and dates stay plain.

Version Stamp

A dated stamp near the headline shows which revision you are reading, so screenshots, support tickets and older links can be checked against one clear moment in time.

Contact Block

The closing block repeats the email address and chat route for privacy questions, making it easy to act on what you just read without scrolling back.

Data Questions We Get Often

Your name, date of birth, mobile number and email address, plus the device signals we need to keep the profile secure. Identity checks may add document references before a payout.

No. We receive a transfer reference and a confirmation when money moves through JazzCash, Easypaisa, SadaPay or Raast, but your wallet balance and PIN stay with your provider.

While your profile is open, and for a set period afterwards where records must be retained. Once that window closes, identifying details are removed and only anonymised totals stay with us.

Yes. Send the request from the email linked to your account, or through chat, and we confirm receipt the same day. We reply within two working days where local law permits.

No. We share data only with providers carrying out tasks we assign, such as transfer handling and identity checks, and they work under contract. Nothing is sold or traded.

Closing your profile ends all activity immediately. Data is then scheduled for deletion at the end of the retention period, with only the minimum record kept where a legal obligation requires it.